Support
Existing customers can raise and track tickets through our helpdesk. For urgent outages, call us.
Raise a support ticket
Log the issue, attach screenshots and follow progress with our technicians.
Send a support messageUrgent outage
Network down, servers unreachable or a suspected security incident? Call now.
Not a customer yet?
We support systems we did not install too. Start with a site survey or assessment.
Request a site surveyCommon questions
Do you work outside Nairobi?
Confirm your service area here, for example: yes, we deliver projects across Kenya and support customers remotely.
Why do some products show “Request a quotation” instead of a price?
Enterprise equipment and licences are priced by quantity, configuration and support level, so we prepare a written quotation for each order.
Can you support systems another company installed?
Yes. We usually start with a site survey or assessment to document what is in place before taking over support.
How quickly do you respond to support requests?
Response times depend on your support agreement. Urgent outages should be reported by phone.